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Notice: Canonical Cancellation Schedule & Legal ReviewThis cancellation schedule governs all private transfers and tours operated through Nature Authentic Georgia. Official Tax ID and registered physical address are pending owner disclosure.
Booking Flexibility & Refunds

Cancellation & Refund Policy

Version 2026.1 · Effective October 2026 · Nature Authentic Georgia (NAGEORGIA)

1Standard Free Cancellation (24+ Hours Prior)

Free cancellation with 100% refund is available for all private transfers and tours up to 24 hours prior to the scheduled departure time (Georgia local time, GMT+4).

If your itinerary changes, you may cancel your reservation without any penalty by contacting NAGEORGIA Dispatch or submitting a cancellation request from your Customer Account up to 24 hours before your pickup.

2Late Cancellations & Structured Refund Schedule

Because our drivers reserve their vehicles exclusively for your private journey and decline other bookings, late cancellations are subject to our structured refund schedule:

24+ Hours Before

100% Refund

0% cancellation fee. Zero charge retained.

6 to 24 Hours

80% Refund

20% retained fee (50% Driver / 50% Platform).

Under 6 Hours

0% Refund

100% retained fee (50% Driver / 50% Platform).

3Commercial Model & Retained Fee Allocation

To maintain fair and transparent relationships between travelers, drivers, and the platform, we maintain strict distinction between normal journey remuneration and late cancellation compensation:

Completed Journeys

85% Driver Remuneration · 15% NAGEORGIA Platform Commission.

Retained Cancellation Fees

50% to Driver (compensates lost schedule) · 50% to NAGEORGIA (administrative handling).

4Flight Delays & Airport Arrival Protection

We monitor arriving commercial flights at Tbilisi (TBS), Kutaisi (KUT), and Batumi (BUS) international airports.

If your incoming flight is delayed, our administrative dispatch adjusts your pickup time at no additional charge, provided you supplied a valid flight number in your booking details. Cancellation fees do not apply to flight delays beyond the passenger’s control.

5Payment Truthfulness & Bank of Georgia Readiness

Bank of Georgia payment gateway integration is currently in preparation (PAYMENT PROVIDER APPROVAL PENDING).

When online payments become active, any refund due under this policy will be credited strictly back to the original payment instrument within 5 to 10 business days. NAGEORGIA never simulates fake refunds or issues synthetic credits.

6How to Request Cancellation